Last Updated: January 31th, 2022
At Arco Marketplace, we are committed to ensuring the satisfaction of our customers with the products they purchase from us. This Refund Policy outlines the circumstances under which a customer can request a refund and the process for initiating a refund request. Please read the following terms carefully to understand our practices regarding refunds.
Customers are eligible to request a refund for items within 30 days after the delivery date. Requests submitted beyond this 30-day period will not be accepted.
To qualify for a refund, the item must be returned in its original condition, unused, and with all its original packaging and accessories. We do not accept returns of items that are broken, damaged, or used. Items must be in a condition suitable for resale to be eligible for a refund.
If you wish to request a refund, please follow these steps:
1. Contact Us: Reach out to our customer service team at [contact@email.com] with your order number and a brief explanation of the reason for the return.
2. Return Authorization: Wait for our team to evaluate your request and provide you with a return authorization and instructions on how to return your item.
3. Shipping the Item Back: Package the item carefully and send it back to the address provided by our customer service team. You are responsible for the return shipping costs. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
Upon receipt of the returned item, our team will inspect it to ensure it meets our return condition requirements. This process typically takes up to [number] business days.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
Please be aware that the buyer is responsible for paying the delivery fees associated with returning the item. Delivery fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the returned item does not meet our return conditions, we will notify you via email. Depending on the case, we may send the item back to you at your expense or dispose of it according to our discretion.
If you have any questions regarding our Refund Policy, please contact us atsales@arcoparkectplace.com. We are here to help and ensure your shopping experience with Arco Marketplace is pleasant and satisfactory.
By purchasing items from Arco Marketplace, you agree to be bound by the terms of this Refund Policy.